Archive for August, 2010

HMC Technical Updates

August 27, 2010 Comments off

Microsoft shares (officially) its future BPOS plans

August 27, 2010 Comments off
"At this week’s Worldwide Partner Conference, Microsoft officials shared with attendees their “official” roadmap for updating the company’s hosted Business Productivity Online (BPOS) suite. Company officials shared which features and capabilities that the company rolled out already as part of the on-premises server complements of the BPOS products will be added to the Microsoft-hosted versions of those offerings…"

S is for Syndication….

August 27, 2010 Comments off
There’s an emerging trend in the landscape of cloud services that is important to discuss: syndication.
Simply put, a syndicated cloud service means that you offer and bill your customers for this service but a third party manages the actual infrastructure behind the service.

This is an important strategic approach to offering cloud services because it enables you to offer a broader portfolio of services without the administrative burden of managing each individual application infrastructure. The downside would be that your margins will likely not be as high compared to services you fully manage, but then again, your Opex costs will be lower as well. But what does syndicating a cloud service really involve?

First, it must be included in your product catalog, available in your shopping cart or marketplace, and can be bundled with other services.

Second, your automation and provision system must be connected to this service, so you can rapdly provision or update accounts, plans, and users.

Third, it must be integrated into your billing system so you are in control of the price and margin of the service.

Fourth, it should be accessible through your end-user control panel so customers can self-service without putting a call into your support center.

Fifth and finally, if you have a reseller channel, a syndicated cloud service should be readily available for your resellers to offer.

It is true that many third party cloud services may be competing with you, directly or indirectly, and therefore represents a disintermediating threat between you and your customers. However, by syndicating the service you mitigate this threat and retain as much control over your customer as possible. I have illustrated this value chain below"

The Importance of Syndicating Cloud Services…
Some more reading on this topic from:


What is BPOS Syndication?

  • Requires Commitment to over 100,000 seats in first three years.
  • Established brand with commitment to SMB Market
  • Only a dozen or so providers will be added
  • Key: Partner owns both support and billing relationship with Microsoft providing escalation support

Why Syndication over Partner Hosted/ BPOS Advisory?

BPOS Syndication-  Partner does not want to invest in infrastructure; Partner is more focused on services than products; Partner wants to offer broadest range of services

In comparison to….

Partner Hosted Use Cases- Customer requires in country service for regulatory or business reasons; not big enough for syndication but wanting to own customer relationship; offer differentiated offerings that will not bundle well with BPOS.

BPOS Advisory Use Cases- Customer wants services that provider does not have core competencies in;  Partner wants to quickly turn on some extra services to existing base

Summary:  A single vendor may actually have more than one approach depending on their situation (Hosted and Advisory for example).  The key is to do an internal evaluation of the core value proposition and to decide whether outsourcing things that are not core will work.

Parallels Automation for Microsoft BPOS Syndication delivery….
WPC 2010 – Make Money with Parallels, BPOS and other Cloud…
How Communication Service Providers can Profit from the Cloud……
Why are Cloud services important to CSPs?
Should I create my Cloud Service through implementing commercial off the shelf automation software; resell/white label other offerings or build my own Cloud Services from the ground up?

How can a CSP rapidly get to market offering Cloud services?

Enabling a Cloud Services Provider

WPC 2010 – Business Productivity Keynote

August 26, 2010 Comments off
"In this session, you will hear about the compelling partner opportunities we are creating to grow your business in the new world of cloud computing. The future of IT services is in the cloud. Microsoft partners are uniquely positioned to take advantage of this opportunity and become the advisor to help their customers meet business goals and save on costs. Attend this session and discover how with the 2010 set of products. Organizations will save, innovate, and grow as their members benefit from working across the PC, phone, and browser.

“Microsoft Online Services: What a Hosting Provider Needs to Know”.

August 26, 2010 Comments off

"…For Hosting partners and other service providers, understanding the strategy, roadmap and partnership possibilities for the Microsoft Online suite of services will be key. The Microsoft team spends this session doing a deep-dive into Microsoft Online and what it means for service providers. Learn about the product roadmap as well as what partnering options are available…

To TMG or UAG? for Exchange 2010? That is that question

August 22, 2010 Comments off
When to use UAG for publishing Exchange 2010 and when to use TMG…..
Read the full article here….

Here is a whitepaper explaining UAG vs. TMG options with further details:

Categories: Exchange Server

Microsoft’s Cloud Vision for Hosting and Telco Service Provider Partners – WPC 2010

August 19, 2010 Comments off
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